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Increase Sales from Your Web Site
 
Pay Per Click - Step 1: Key Phrases
Ask Susan - Tip of the Month
November 2003

There are six major steps to effectively use paid advertising on the Web.
1) Which key phrases (search terms) to use?
2) Which service has the best price for each key phrase today?
3) What is the most effective wording to bring in customers?
4) How much should I spend and how do I control the spending?
5) What ranking do I want and how to I keep it there?
6) How do I know which advertisements are bringing in customers and which ones are wasting my money?

Today we look at Step 1: which key phrases to use. The key phrase (or "search terms") is specified by you when you create an ad. Then, when a searcher types in a search that matches your key phrase, your ad will be displayed along with other ads and listings. Where your ad is displayed is dependent on factors such as bid price and popularity (to be discussed in Step 5).

When the searcher clicks on your ad, you pay the bid amount. So, you pay only for the visitors to your website.

Careful select of the key phrases can mean the difference between an advertising campaign that makes money and one that loses money. Some of my clients have successfully used pay per click advertising instead of hiring a salesperson to generate sales leads.

Key phrases must:
1) Accurately describe your services or products so that visitors attracted to your website will be interested in buying
2) Be specific because these terms are usually lower priced then general terms and they attract more qualified visitors
3) Be popular - phrases for which people are searching

You know how to describe what you offer. Do you know how your potential customers describe what you offer, what words they use when they are looking? Those are the words and phrases you need: theirs, not yours. Ask them.

How else do you know what phrases people are typing into search engines? There are some great tools. Wordtracker andOverture's Keyword Suggestion Tool are two of them. Visit my Sept 2002 article on Key Phrasesfor more information on using these tools.

Wordtracker can also be used to compare the bid prices of key phrases in Overture (the pay per click service now owned by Yahoo!). This can be very helpful in selecting popular and lower priced key phrases.

I used Wordtracker to research "home loans". These results show examples of how to be specific and how to determine what is too specific. It also shows you how to "get the most bang for your buck" with your advertising pennies.

Here are the current bid prices for the first listing (#1 position) in Overture:

home loans - $16.97 per visitor!

More specific:
Florida home loans - $11.76 (only!)
home equity loans - $9.79
home improvement loans - $6.94
mobile home loans - $4.24
first time home buyer loans - $4.23
home loans for teachers - $0.99
Countrywide home loans - $0.51

So I decided I could reduce the price even further by specifying "Countrywide home loans for teachers". Here's what I got:

"Sorry! No results returned from the Wordtracker database! To appear here this keyword needs at least three appearances in the last 338 million searches."

Oooops - too specific!

You can see there are many ways to be specific and the price varies a great deal. It is really important it is to do your key word research.

Next month I'll talk about ways to determine the bid prices in different services such as GoogleAdWords. No service always has the best prices and, for many of my clients, we bid on some key phrases in one service, some in another and some in a third so that we get the most qualified visitors while staying within our budget.

If you would like further assistance, please contact me, Susan Hankins at susanh@ask-susan.com.

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